Terms and Conditions

Please take a moment to read this document carefully — it contains important information about working with me, Alexandra Parkhomenko, as your psychologist.

You are welcome to ask any questions about my education, experience, professional supervision, or personal perspectives on areas that relate to our work together.

By booking a consultation, you are entering into an agreement with me (hereinafter referred to as the "Consultant") under the following Terms and Conditions.

These Terms apply to all services and products offered through the website https://www.alexandra-therapy.com.

1. Key Definitions

Terms and Conditions – this document, published on https://www.alexandra-therapy.com (the "Website").
Acceptance – full and unconditional acceptance of these Terms and Conditions by the Client through payment for services.
Client – any individual who purchases services or products through the Website.
Consultant – Alexandra Parkhomenko.
Website – https://www.alexandra-therapy.com.

2. Subject of the Agreement

The Consultant provides online psychological consultations, coaching sessions, webinars, and informational services, all subject to these Terms.

The services offered are not medical or clinical therapy.

The Client is responsible for reviewing the service descriptions on the Website before purchasing.

All content on the Website, including text and graphics, is owned by the Consultant and protected by copyright law.

3. Acceptance of Terms

Payment of services constitutes acceptance of these Terms and Conditions.

By accepting, the Client agrees to all conditions outlined here. If you do not agree, you must refrain from purchasing services.

A binding agreement is formed once payment is made.

4. Responsibilities of Each Party

Consultant’s Responsibilities:

Deliver services as described and agreed.
Maintain professional conduct and work in a resourceful state.
Maintain confidentiality, except where disclosure is required by law.

Consultant’s Rights:

Utilise the Client’s email address to send updates, newsletters or promotional material (with opt-out options).
Terminate services if the Client violates the agreement.

Client’s Responsibilities:

Carefully read service descriptions and prices.
Provide accurate information when ordering services.
Not to abuse, disparage or threaten the Consultant.
Make full prepayment before services are delivered.
Use any materials received for personal use only and not share them publicly.
Respect copyright and confidentiality terms.
Communicate any complaints about service quality within five working days after service delivery.

5. Service Delivery

Services are delivered through online sessions via Skype, Zoom, or other agreed platforms.
Standard session length: approximately 1 hour (+/- 5 minutes).
Frequency: typically once a week (negotiable individually).
Participation in any webinars and online programs is the Client’s responsibility.

If the Client is unable to attend a scheduled session, they must notify the Consultant at least 24 hours in advance.
Otherwise, the full cost of the session will be charged.

If the Client is late, the session is shortened accordingly without a refund.

Before the first consultation, the Client must complete a mandatory intake form at least 24 hours before the session.
Failure to complete the form may result in cancellation without refund.

6. Payment Terms

Services must be paid for at least 24 hours before the scheduled session.
Available payment methods are provided individually upon order.

Refunds may be requested:

For webinars or training sessions — no later than 3 days before the event.
For consultations — no later than 24 hours before the scheduled session.
For downloadable content — only before the link to access the content has been provided.

Refund requests must be submitted in writing to alex.sandra.forclients@gmail.com.

The Client is responsible for any payment errors.

7. Personal Data and Confidentiality

The Client consents to the collection and processing of personal data (full name, email address, phone number) for:

Providing services,
Customer support,
Sending project news (with opt-out option).

Personal data is handled in accordance with the UK GDPR and the Data Protection Act 2018.

The Client can request the deletion or anonymization of their personal data at any time by emailing alex.sandra.forclients@gmail.com.

8. Dispute Resolution

The Consultant aims to prevent disputes by maintaining transparent communication.

If a complaint arises, it must be submitted in writing to alex.sandra.forclients@gmail.com within 5 working days after service delivery.

If disputes cannot be resolved informally, they will be governed by the laws of England and Wales.

9. Changes to the Terms

These Terms and Conditions may be updated at any time.

Clients are encouraged to review the Terms periodically.

Changes take effect immediately upon publication on the Website.

The Consultant reserves the right to refuse service to any Client at their sole discretion, with a refund for any unused sessions.

Clients may also terminate services at any time by notifying the Consultant.

10. Language Disclaimer
In the event of any discrepancies between translations of these Terms and Conditions and the original English version, the English version shall prevail.