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Privacy Policy

1. General Provisions

This Privacy Policy is drafted in accordance with the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It defines the procedures for the processing of personal data and the measures taken to ensure the security of personal data by Alexandra Parkhomenko (hereinafter referred to as the "Operator").

  • The Operator considers the observance of human rights and freedoms, including the right to privacy, personal and family secrets, as a primary goal and condition for carrying out activities involving the processing of personal data.

  • This Privacy Policy applies to all information the Operator may obtain about visitors to the website https://www.alexandra-therapy.com/.

This Privacy Policy should be read together with the Terms and Conditions, Legal Disclaimer and any other applicable policies published on the Website.

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2. Key Terms Used in the Policy

  • Automated processing of personal data – processing of personal data using computing equipment;

  • Blocking of personal data – temporary suspension of the processing of personal data (except when processing is necessary for clarification);

  • Website – a collection of graphic and informational materials, software, and databases made accessible online at https://www.alexandra-therapy.com/;

  • Personal data information system – a collection of personal data stored in databases and processed using information technologies and technical tools;

  • Anonymization of personal data – actions that result in the inability to identify the data as belonging to a specific User without the use of additional information;

  • Processing of personal data – any operation performed with personal data, with or without automated means, including collection, recording, organization, storage, updating, retrieval, use, transfer (distribution, provision, access), anonymization, blocking, deletion, or destruction;

  • Operator – an individual, legal entity, government, or municipal body that independently or jointly determines the purposes and methods of processing personal data;

  • Personal data – any information relating directly or indirectly to an identified or identifiable User of the website https://www.alexandra-therapy.com/;

  • User – any visitor of the website https://www.alexandra-therapy.com/;

  • Provision of personal data – actions aimed at disclosing personal data to a specific person or group;

  • Distribution of personal data – actions aimed at making personal data available to an indefinite group of people, including publication in the media or on the internet;

  • Cross-border transfer of personal data – transfer of personal data to a foreign country’s government, individual, or legal entity;

  • Destruction of personal data – irreversible actions that make it impossible to restore personal data.

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3. Personal Data That May Be Processed

  • Full name;

  • Email address;

  • Telephone number;

  • Information provided through contact forms, questionnaires and consultation requests;

  • Consultation records, professional notes, recordings and related documentation where applicable;

  • Correspondence between the User and the Operator;

  • The Website also collects and processes anonymised data about visitors (including cookies) through internet statistics services (e.g., Google Analytics and others).

The aforementioned data is collectively referred to as Personal Data within this Policy.

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4. Purpose of Processing Personal Data

The Operator processes personal data for the following purposes:

  • Providing psychological consultations and related services;

  • Scheduling and managing appointments;

  • Maintaining consultation records, professional notes and documentation;

  • Communicating with Users and Clients regarding services;

  • Processing payments and maintaining financial records;

  • Record keeping, administration and professional practice management;

  • Sending service-related information, updates and notifications;

  • Complying with legal, regulatory and professional obligations.

Anonymised website data may also be used for website analytics, service improvement and Website administration.

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5. Legal Basis for Personal Data Processing

  • The Operator processes personal data provided voluntarily by Users and Clients through website forms, questionnaires, consultation requests, communications and the provision of services.

  • Personal data may also be processed where necessary for the performance of a contract, compliance with legal obligations, protection of vital interests, or the legitimate interests of the Operator in providing and managing professional services.

  • The Operator processes anonymized User data if it is permitted in the User’s browser settings (e.g., cookies enabled and JavaScript usage).

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6. Procedure for Collecting, Storing, Transmitting, and Other Processing of Personal Data

The security of personal data processed by the Operator is supported through the implementation of reasonable legal, organisational and technical measures in accordance with applicable data protection legislation.

  • The Operator takes reasonable measures to protect personal data against unauthorised access, loss, misuse, disclosure, alteration or destruction.

  • Personal data and consultation-related information may be processed using appropriate technological tools where reasonably necessary for documentation, administration, record keeping and the provision of services.

  • Personal data may be processed by trusted third-party service providers where reasonably necessary for the operation of the Website, administration of services, communication, payment processing, record keeping, data storage and professional practice management. Such providers are selected with appropriate regard for confidentiality, security and data protection.

  • If inaccuracies are identified in personal data, the User may request correction of such data by contacting the Operator at alex.sandra.forclients@gmail.com.

  • Personal data will be retained for as long as reasonably necessary for the provision of services, professional record keeping, legal obligations, safeguarding requirements and legitimate business purposes.

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7. Cross-Border Transfer of Personal Data

• Before initiating a cross-border transfer of personal data, the Operator ensures that the foreign country provides an adequate level of protection for the rights of data subjects.

• Cross-border transfers to countries not providing adequate protection are only carried out with the User’s explicit consent or under contractual necessity.

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8. Data Subject Rights

Subject to applicable law, Users may request access to their personal data, correction of inaccurate information, deletion or anonymisation of personal data, restriction of processing, or withdrawal of consent where applicable.

The exercise of these rights may be subject to applicable legal, regulatory, safeguarding and professional obligations.

Users may also raise concerns regarding the processing of their personal data by contacting the Operator at alex.sandra.forclients@gmail.com.

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9. Final Provisions

  • The User may obtain clarification on any reasonable questions regarding the processing of their personal data by contacting the Operator at alex.sandra.forclients@gmail.com.

  • Any changes to the Operator’s Privacy Policy will be reflected in this document. The Policy remains valid until it is replaced with a new version.

  • The current version of the Policy is freely available online at:
    https://www.alexandra-therapy.com/​

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10. Language Disclaimer

In case of any discrepancies between translations of this Privacy Policy and the original English version, the English version shall prevail.

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